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Avanti West Coast paid out £20m in ‘delay repay’ passenger refunds this summer

Intercity train operator’s compensation bill likely to top £70m this financial year amid rise in claims across network

Avanti West Coast paid out more than £20m to passengers in just three months this summer in refunds for disrupted journeys on Britain’s main intercity rail network.

The intercity operator paid out almost as much in a four-week period to 25 July – £9.3m – as its annual profits for each of the past two years. It repaid a further £12.2m in the subsequent eight weeks.

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© Photograph: Christopher Thomond/The Guardian

© Photograph: Christopher Thomond/The Guardian

© Photograph: Christopher Thomond/The Guardian

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The cursed cruise: how the dream of never-ending luxury at sea became a nightmare

The MV Odyssey was billed as the ultimate escape from Donald Trump. Instead, the oil shock caused by his war has left passengers unceremoniously dumped in Cambodia

The idea was a never-ending retirement at sea, a continuous voyage around the globe. The promise to the passengers of the MV Odyssey cruise ship – many approaching the autumn of their lives – was that on the open seas they could cut loose from the troubles of the world. But the world had other ideas.

The end came in an announcement as stark as it was brief: they had seven hours to get off. They were going no further than Cambodia.

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© Illustration: Anaïs Mims/Getty

© Illustration: Anaïs Mims/Getty

© Illustration: Anaïs Mims/Getty

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The cursed cruise: how the dream of never-ending luxury at sea became a nightmare

The MV Odyssey was billed as the ultimate escape from Donald Trump. Instead, the oil shock caused by his war has left passengers unceremoniously dumped in Cambodia

The idea was a never-ending retirement at sea, a continuous voyage around the globe. The promise to the passengers of the MV Odyssey cruise ship – many approaching the autumn of their lives – was that on the open seas they could cut loose from the troubles of the world. But the world had other ideas.

The end came in an announcement as stark as it was brief: they had seven hours to get off. They were going no further than Cambodia.

Continue reading...

© Illustration: Anaïs Mims/Getty

© Illustration: Anaïs Mims/Getty

© Illustration: Anaïs Mims/Getty

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