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Railway engineering work over Christmas will cause 10 days of disruption

London Paddington and Birmingham New Street stations will shut for five days but most routes will stay open

Passengers travelling on some of Great Britain’s busiest railway lines at Christmas have been warned of significant disruption from 10 days of engineering works.

Work will close London’s Paddington station – affecting intercity trains to the west of England and Wales until January – as well as Birmingham New Street, the UK’s busiest station outside the capital, for five days over the holiday period.

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© Photograph: Bloomberg/Getty Images

© Photograph: Bloomberg/Getty Images

© Photograph: Bloomberg/Getty Images

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Avanti West Coast paid out £20m in ‘delay repay’ passenger refunds this summer

Intercity train operator’s compensation bill likely to top £70m this financial year amid rise in claims across network

Avanti West Coast paid out more than £20m to passengers in just three months this summer in refunds for disrupted journeys on Britain’s main intercity rail network.

The intercity operator paid out almost as much in a four-week period to 25 July – £9.3m – as its annual profits for each of the past two years. It repaid a further £12.2m in the subsequent eight weeks.

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© Photograph: Christopher Thomond/The Guardian

© Photograph: Christopher Thomond/The Guardian

© Photograph: Christopher Thomond/The Guardian

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